Get in Touch With Us
This page tells you how to reach the editorial team behind Online Casino Sites, what we can realistically help with, and where to go instead when your question belongs with a casino operator, a state regulator or a support service. We publish research-based reviews of US online casinos, so most of the messages we receive are about payout speed, bonus terms, withdrawal holds and state availability. Those are the ones we are best placed to answer.
Email Is the Fastest Way to Reach the Editorial Team
Write to us at [email protected]. A person reads every message. We aim to reply within two business days, and longer for anything that requires us to re-check a casino's published terms, which can take a week or more.
We do not publish a phone number and we do not operate a live chat desk. We are a comparison and review publisher, not a casino, so we have no access to your account, your balance, your verification documents or your withdrawal queue. Nobody from this site will ever ask you for a password, a card number, a copy of your ID or a payment of any kind.
What to Include So We Can Actually Help
- The casino name exactly as it appears on your account, and the state you were playing from.
- The page on this site your question relates to, if there is one.
- The offer wording as you saw it — a screenshot of the promotion page or the terms is far more useful than a paraphrase.
- Dates: when you deposited, when you requested a payout, when you last heard back from the operator.
- What you have already tried, including any ticket or reference number the casino gave you.
Please leave out full card numbers, bank details, Social Security numbers and photos of identity documents. We never need them, and we would rather you did not send them by email to anyone.
What We Can Answer and What We Cannot
| We can help with | Go to the operator or a regulator instead |
|---|---|
| Explaining wagering requirements, max bonus bets, bonus expiry dates and cashout limits in plain language | Releasing a specific bonus balance on your account |
| How withdrawal times, minimum withdrawal amounts and withdrawal limits usually work by payment method | Chasing a pending payout or a blocked transaction |
| Corrections to anything we have published about an operator's terms or availability | Formal complaints about an operator's conduct |
| General questions about KYC, source-of-funds checks and withdrawal verification | Reviewing or approving your documents |
| How state licensing differs from federal law, and why availability varies by state | Confirming whether a named site is licensed where you live — check your state regulator's own register |
| Self-exclusion, deposit and loss limits, and where to find gambling blocking software | Crisis support — call or text the 1-800-GAMBLER helpline, available 24/7 |
How This Site Makes Money
We should say this before you read anything we have ranked. Online Casino Sites can earn a commission when a reader opens an account with a casino we link to. That commercial relationship does not buy a position in our lists and it does not soften a write-up. Ratings on this site are editorial judgments made by our team — they are not customer-review scores, and they are not a prediction of what you will experience.
If you believe a commercial relationship has coloured something we published, say so in your email and quote the passage. We would rather correct it than defend it.
Payout and Payment Questions We Get Most Often
Because this site leads on payout performance, the bulk of reader mail is about money moving in and out. Here is the general shape of it, so you can see whether your question needs us at all.
- Getting money in. US-facing casinos commonly support debit card payments, credit card payments where the issuer allows gambling transactions, ACH or online banking transfers, and prepaid options. E-wallets vary widely by operator and state, and PayPal availability is limited to certain state-licensed brands — check the cashier before you commit, not the marketing page. Minimum deposits are typically set in USD by the operator and can differ between methods.
- Getting money out. Casino withdrawal times depend far more on the verification queue than on the rail you choose. A card or ACH payout that clears in one to five business days after approval can still sit for days beforehand while documents are reviewed. Minimum withdrawal amounts, weekly or monthly withdrawal limits, and any payment fees are set by the operator and should be in the cashier terms.
- Verification. Expect KYC before the first payout: proof of identity, proof of address, and sometimes source-of-funds checks on larger balances. Upload documents early rather than at withdrawal, and keep copies of what you sent.
- Withdrawal disputes. Start with the casino's own complaints procedure in writing and keep the reference number. If that stalls and the operator holds a state licence, the state regulator's consumer complaint channel is the next step. Sweepstakes-style sites operate under a different model, so the escalation route differs — we can explain which is which.
We cannot guarantee any withdrawal, we cannot describe any casino as completely safe, and we will not tell you a site pays fast because it advertises that it does.
Questions About the Casinos We Rank
Readers often write about a specific brand from our top list. Three come up more than the rest, so here is the context we would give you by email anyway — including the part each operator's marketing leaves out.
Raging Bull — the headline number and the strings on it
Raging Bull sits at the top of our list with a 10.0 editorial rating, largely because its bonus structure is unusually transparent about the multiplier it applies. The advertised offer is 410% up to $10,000 plus 50 free spins, which is the biggest headline figure on this page. Read it as a maximum, not an expectation: percentage-match offers of that size almost always carry high wagering requirements, a maximum bet cap while the bonus is live, an expiry date, and in many cases a cap on how much of the bonus winnings can be cashed out. Those three conditions decide your real payout far more than the 410%. The limitation worth naming: a bonus this large is the slowest kind to clear, and the max-bet rule is the term players most often breach without noticing, which can void the balance entirely.
Magician Bet — no wagering, smaller ceiling
Magician Bet is here for the opposite reason, and it is the single most useful listing on this page for payout-focused readers. Its 101% no wagering offer means bonus funds are not locked behind a playthrough multiplier, so what you win is withdrawable subject to the operator's standard cashier rules. That removes the variable that causes most bonus complaints. The trade-off is plain: a no-wagering match is a smaller headline figure than a 400%-plus deal, and "no wagering" never means no conditions — minimum deposit, minimum withdrawal, game eligibility and verification still apply. Rated 9.9.
Slots of Vegas — a game-specific spins offer
Slots of Vegas earns its 9.7 on the breadth of its slot library and the fact that its spins component is tied to a named title rather than left vague. The offer is a 375% bonus plus 50 free spins on Cash Chaser. Spins restricted to one game are easy to value: the spin's stake size and the game's RTP determine what they are worth, and winnings from them are usually treated as bonus funds with their own wagering and cashout cap. The limitation: because the spins are locked to a single slot, you have no say in the volatility you are exposed to, and a 375% match carries the same playthrough burden discussed above.
The rest of the top list at a glance
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Uptown Aces | 600% for new players | 9.5 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.3 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.3 |
| BetUS | 200% up to $4,000 for new players | 9.2 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.0 |
| Slots and Casino | 500% up to $2,500 across three deposits | 8.8 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.8 |
All offers are as advertised by the operator and checked on Sep 25, 2026. Terms change without notice — treat the casino's own terms page as the authority, and tell us if you find a discrepancy. Note that offers quoted in SC relate to sweepstakes-model sites and those quoted in BTC to crypto-funded accounts; both work differently from a straight USD deposit match.
Games, Ratings and Corrections
If you are writing to ask why a casino scored where it did, our assessments look at the same things across every brand: the published terms attached to the welcome bonus, the stated withdrawal limits and minimums, the payment methods offered to US customers, the spread of games, the clarity of the complaints procedure, and the responsible gambling tools available. We research and verify published information. We do not deposit, play or withdraw, and nothing on this site is a tested result.
On games, our coverage splits into the categories these operators actually run: slots including progressive jackpots, table games such as blackjack, roulette and baccarat, live dealer rooms streamed with human croupiers, and mobile casino games through browsers or dedicated apps. RTP, slot volatility and certified random number generators come from the software providers, not the casino, which is why the same title can behave identically across several brands. Several of the sites above also run adjacent products — sportsbooks, racebooks and poker rooms sit alongside the casino at brands like BetUS and Bets.FM, and they have separate bonus terms, separate wagering rules and often separate withdrawal handling. A bonus earned on the casino side rarely transfers to the sportsbook side. If you are querying a mixed balance, tell us which product the funds came from.
Who Can Play, and What That Means for Your Message
You must be 21 or over to use the operators covered here, and legal availability depends on where you are. There is no single federal licence for online casino play in the US: the federal layer sets boundaries, while individual states decide whether to license and regulate real money online casinos, and several do not permit them at all. Sweepstakes and social casino models operate under a different legal framework again and are unavailable in some states regardless. We will not confirm that a particular brand is authorized to serve your state — verify that with your state's gaming regulator directly, because that register is the only reliable source.
If your message is about a topic we cover elsewhere, the relevant guide may answer it faster than we can. Readers comparing self-exclusion scheme coverage often start with our guide to casinos outside the GamStop scheme, which explains how that UK-based scheme differs from US state exclusion programs.
If Gambling Has Stopped Being Fun
Please say so in your message and we will point you to the right resources, but do not wait on us. The National Problem Gambling Helpline is reachable 24/7 on 1-800-GAMBLER by call or text and offers confidential support across the US. Every licensed operator is required to provide self-exclusion, deposit limits and loss limits inside the account settings, and blocking software can restrict gambling sites at the device level. Gambling is entertainment with a cost attached — it is not a way to make money and not a route out of a financial problem.
Before You Hit Send
A short checklist that saves a round trip: name the casino and your state, quote the exact term you are asking about, attach the promotion screenshot if you have one, leave out anything sensitive, and tell us whether you want a reply or are simply flagging something for correction. We log corrections with the date we made them.
Thanks for reading closely enough to write in. Reader-reported discrepancies between advertised offers and published terms are one of the most useful inputs we get, and they routinely change what appears on our comparison pages.